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Find out what's happening in the blog. Below is a list of blog items.

Jun 27

My San Jose Update - June 2019

Posted to Civic Innovation and Digital Strategy by Michelle Thong

Our vision for My San Jose is to make it easier for community and government to work together to keep San Jose safe, clean and engaged. 

Thanks to engagement from our My San Jose community, from January 1 to March 30, 2019, we responded to:
  • 11,700 Abandoned Vehicle Reports 
  • 7,300 Graffiti Reports 
  • 3,400 Illegal Dumping Reports
  • 3,300 Streetlight Outage Reports
  • 3,000 Pothole Reports 
  • 13,700 General Questions 
We received a total of over 42,000 requests from over 7,300 registered users. About one-third of those requests came from anonymous users without My San Jose accounts. 

To improve the experience of reporting issues through My San Jose, we released version 1.7 of the web and mobile app in April 2019, with the following new features:
  • A simple definition of each service type, to help users  understand what they can report through the app
  • An estimated turnaround time after submitting a request, so users know how long it typically takes for requests to be addressed 
  • The ability to search requests in the mobile app from the last 3 months
We’ve also launched an improved customer survey form, so customers can provide more specific information about what worked well and what didn’t. We're using this feedback to prioritize our next improvements. 

As we plan for future versions of the app, we are actively scoping out how best to translate the My San Jose experience for non-English-speaking users. From user research we conducted with Spanish- and Vietnamese-speaking residents, we know that making My San Jose simpler and easier to use will make it better for everyone, in addition to translating the app. 

Sep 02

Using behavioral science to keep San José clean

Posted to Connecting Community by Communications Office

Science at work: learn how the City of San José is using innate human behavior and applying it to public outreach methods for ridding the city of discarded junk that invades the landscape and clutters downtown streets.

Continue Reading...

Sep 25

Six ways to Cut Back on Food Waste for Climate Week

Posted to ESD Extra by Carlos Velazquez

September 23-29 is Climate Week NYC, a series of events run in coordination with the UN and the City of New York that showcase actions people are taking around the world to reduce our impact on the climate and foster discussion on how we can do more.

Want to Take Action?

If you want to join the effort to take action on climate, food waste is a great place to start. In the U.S., 40% of food goes to waste, which accounts for 16% of our total methane emissions. Methane is a harmful greenhouse gas that has more than 25 times the environmental impact that carbon dioxide has.

We can lower our methane emissions and reduce our climate impact by cutting back on food waste.

How to Reduce Your Food Waste

Try out these 6 tips to put a dent in how much food you waste:

1. Shop smart. Only buy what you know you’ll use. Create a meal plan for the week and build a shopping list around that meal plan. Try using this meal planner from Eureka Recycling, or the EPA’s smart shopping list (PDF).

2. Store food strategically. Fasten a produce storage guide to your fridge door, such as this one from the EPA (PDF), so you know which foods keep best inside or outside the fridge.

Also, learn about where food should be stored within your fridge. Your shelves, drawers and doors are designed to hold different types of foods. Check out the NRDC’s Refrigerator Demystified infographic (PDF).

3. Eat food strategically. All produce has a varying shelf life. Try labeling your food to remind yourself which items need to be eaten first (these PDF signs from the EPA are handy), and freeze food that’s about to go bad so you can use it in the future.

Still having trouble eating food in time? Try the USDA’s FoodKeeper application for Apple and Android devices. The app provides expert-backed advice for storing and eating more than 400 foods and drinks, and can give you reminders to use items before they go bad.

4. Prepare food in advance. When you get home from the store, rinse and chop your produce so that snacking and meal prep is easier during the week. That way you’ll be more likely to follow through on making the meals you shopped for.

5. In California, best-by dates indicate freshness, not safety. Use-by dates indicate food safety. That means you can still eat food after its best-by date, but not after its use-by date. To learn more about how long you can keep food, visit or

6. Have a fridge full of random items? Use an online tool to help you find recipes for them, such as Supercook or MyFridgeFood.

(Post courtesy of