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Posted on: March 17, 2017

San José Coyote Creek Flood Recovery Update - March 17, 2017 6:00 p.m.

To subscribe to the bulletin: Go to and select “2017 Coyote Creek Flood Recovery” bulletin under News Flash.

Provision of assistance to flood victims and recovery work in the affected neighborhoods continues to progress, as indicated by:
  • The population at the shelter continues to fall, from 117 on Saturday, March 11 to progressively less each night, with 69 persons overnighting at the shelter on March 16.
  • 55 households who have used the shelter over past weeks are under case management with Catholic Charities. They are being provided with a range of assistance for food, shelter, health, and other needs.
  • As of March 16, Sacred Heart Community Services has issued 502 checks totaling $1.4 million from the Flood Victims Relief Fund. Checks will continue to be issued to qualifying households.
  • More forms of assistance are becoming available: Detailed below is the new mobilehome repair grants program and the opportunity for property owners to defer payment of their property taxes.
  • City staff report that the volume of flood-related debris is showing signs of dropping.
San José community service officers continue to provide foot patrol in the flood affected areas, and residents speaking with the patrolling officers have expressed appreciation for their presence.

Weather Update

The National Weather Service is predicting mild rain for the upcoming weekend, with additional storms being possible next week. According to the Santa Clara Valley Water District, “the forecast through Tuesday next week is that Anderson Reservoir will not spill.” The Water District continues to make releases from the reservoir to provide additional flood storage. For weather information, go to For Santa Clara Valley Water District information about reservoir levels and stream flows, go to

Volunteers Still Strongly Needed

Kelley Park Cleanup on March 18, 9am-2pm.

While progress has been made, there remains a strong need for volunteers to continue assisting with park cleanups — such as the Saturday cleanup at Kelley Park (1300 Senter Road) — and serving meals at the shelter. Please see volunteer opportunities at The 4,000-plus volunteers that have worked to help the flood-affected communities to date have made a tremendous difference, and are deeply appreciated by both flood victims and the City organization.

Shelter at Seven Trees Community Center – Update
Media is not to film or photograph at the shelter to protect the privacy of individuals using the shelter.

Shelter population. The shelter at Seven Trees Community Center, managed by HomeFirst under a contract with the City, remains open 24/7. With more of the shelter population opting to stay at hotels, motels, and other housing options, the overnight population has dropped. On Saturday, March 11, 117 persons overnighted, and the number has progressively lessened each night, with 69 persons overnighting at the shelter on March 16.

Case management through Catholic Charities. Since March 11, case workers from Catholic Charities have been working to assess shelter residents’ long-term housing needs and other social service needs. As of March 17, 55 households from the shelter population are under case management. Housing options are being coordinated with the City’s Housing Department.

Medical assistance. Since March 10, doctors from Valley Medical Center (VMC) have been visiting the shelter to assess the health of those seeking their service and to dispense medicines as needed. On the third and most recent visit on Wednesday, March 15, only six people—all with medical insurance—opted to be examined. Accordingly, visits by VMC doctors will likely diminish. As has been the case, shelter residents continue to have access to no-cost transportation to doctor appointments or any medical service.

Transportation assistance. Shelter residents are provided with transportation assistance that includes:
  • City staff are transporting children (14 children as of March 16) staying at the shelter to and from school.
  • Free VTA bus passes are available to shelter residents.
  • Free taxi service is offered between the shelter, Sacred Heart, City Hall, and flood-affected homes.

Sacred Heart Distribution of Flood Victims Relief Fund – Update
1381 S. First Street, San José

After the closure of the Local Assistance Center (LAC) at Shirakawa Community Center on March 8, all applications for financial assistance from the San Jose Flood Victims Relief Fund is through Sacred Heart Community Services at 1381 S. First Street, San José. Between February 25 and March 8, the multi-agency LAC served 1,886 households; since then, agencies continue to offer services but through their home offices.

An updated trilingual handout, Flood Victims Relief Fund: How to Apply for Financial Help explains the application steps and hours of service.

As of March 16, Sacred Heart has issued 502 checks totaling $1.4 million to those flood victims with the greatest need, and check issuance is continuing.

Housing Assistance, General Inquiries, Expedited Permit Assistance – Update
City Hall, 200 E. Santa Clara Street, San José
If driving, park under City Hall Tower on 6th Street. Bring the parking stub to the first floor for validation.

People affected by the flood can go to City Hall for housing assistance and expedited building permits, as well as access to a range of flood assistance information. Staff report that between 8 and 12 persons have been visiting Counter #5 daily.
  • First Floor Counter #5 - Housing assistance, flood recovery information: Housing Department staff at Counter #5 are here to help people connect with resources for food, housing, social services, legal assistance, mold remediation, and more.
  • First Floor Assistance Desk (Tel: 408-535-3555) - Expedited building permits: A designated line is available for property owners affected by the flood who need building permits. The City has waived permit fees for construction work associated with flood recovery.
Building Inspections and Entry Status of Properties - Update

Across all three impacted areas, as of today, the large majority of units have been cleared for entry. The number of units with restricted re-entry (yellow tags) continues to fluctuate around 138-140. The fluctuation is due to some building inspectors identifying properties that need to be added to restricted entry while also clearing some properties for full entry. The published number as of March 17 is 140 units with restricted entry. By neighborhood, the status is:
  • Near William Street: Naglee Park, Brookwood Terrace, and Olinder neighborhoods:
    3,157 units with 114 units under restricted entry; one outbuilding was destroyed and has no-entry (red tag) status.
  • Rock Springs neighborhood
    535 units with 26 units under restricted entry
  • Old Oakland Road mobile home parks
    557 units, all clear for entry
Flood Damage Repair Program for Mobilehomes - New

The San José Housing Department has created a grant program for mobilehome owners who experienced flood damage. The repair work will be done by the City’s nonprofit partners: Rebuilding Together will do repairs at Golden Wheel Mobilehome park and Habitat for Humanity will do repairs at South Bay Mobilehome park. Both were selected through a competitive process to perform work up to a value of $5,000, including repairs to mobilehome skirting, stairs, duct work, or foundations.

Approximately 100 homeowners have requested assistance to date. The homeowner needs to complete an application and provide homeownership and income verification before construction work can commence. For more information, please contact Eric Calleja, Housing Department Development Officer, at 408-535-2650.

Damage Assessments by State and Federal Agencies - Update

Santa Clara County officials hosted a tour with FEMA and the California Office of Emergency Services of damage to publicly-owned unincorporated property and city property on March 6. The City of San José hosted tours with the California Office of Emergency Services and the Small Business Administration of flood-impacted public and private properties on March 7-8. Touring officials were given a firsthand look at the evacuated sites and were appreciative of the all-hands effort provided by local officials and the outpouring of support, volunteerism and philanthropy from residents.

Damages to public property in the City of San José are estimated at $18 million; and damages to private property in San José are estimated at $50 million. City staff anticipate that decisions from the federal and state agencies on the provision of funding assistance will be announced mid to late next week.

Disposal of Flood-Related Debris

This week City staff reported that they began to see a reduction in the setout of flood debris, and anticipate reducing daily debris pickups to three times per week in the near future.

To date, more than 2,100 metric tons of flood damaged debris and material have been collected by city crews from across all affected areas. This does not include Household Hazardous Waste (HHW) collection information at this time, which will expand that number. One metric ton is roughly equivalent to the size of an average adult elephant and is equal to 2,205 pounds.

Property Tax Bill Deferral for Qualifying Flood Property Owners

With Governor Brown’s March 7 “Proclamation of a State of Emergency” for counties impacted by floods, the Santa Clara County Assessor has authority to postpone the payment of property taxes otherwise due on April 10. Property owners must submit two one-page forms:
These forms must be submitted no later than 5:00 p.m. on April 10. For more information, contact the County Assessor’s Office at 408-299-5500.

Transportation Support

Free Taxi Service between Shelter, LAC, City Hall, Sacred Heart and Homes. Flood victims can call Yellow Cab at 408-777-7777 for a ride between the Seven Trees shelter, Sacred Heart the Local Assistance Center, City Hall, and their homes. Provide the driver with Account #1421 to cover the taxi fee.

Dealing with Mold

Information on dealing with mold, which is a serious problem after a flood, is available:
  • Tips provided by the Environmental Protection Agency to protect indoor air quality from mold and bacteria are available in English, Spanish and Vietnamese.
  • The City has coordinated with the County Health Department to provide detailed instructions regarding mold cleanup and working with mold experts in English, Spanish and Vietnamese.
  • Residents may seek additional assistance by speaking with staff at City Hall, first floor, Counter #5, as limited assistance with mold remediation may be available through the San Jose Conservation Corps.
Hiring a Construction Contractor

Affected residents are encouraged to follow the State Contractor Licensing Board’s tips for hiring a construction contractor, available in English, Spanish and Vietnamese. Residents are responsible for costs associated with these services. To verify if a contractor has a current state license, visit the California Licensing Board website.

Towing and RV Parking

Parking enforcement is suspended for the duration of the emergency in the affected neighborhoods. Vehicle owners will not be charged for towing related to the flood. Owners can contact the Police Station Auto Desk by calling 408-277-4263 to determine where their vehicle is located for retrieval.

The City has temporarily suspended Municipal Code 17.72.610 and will allow recreational vehicle parking and storage in flooded areas.

If the vehicle remains parked within the flood-impacted area after 72 hours, the City may take action to remove the vehicle as authorized under CVC 22654(e) and/or 22651(k).

Additional Information for Flood Victims
The Emergency/Recovery Operations Center continues to develop or relay from partners a range of information to assist flood victims. This information is available at, and distributed as handouts in the field, at the shelter, and at the LAC. Fliers include:

For regular updates please visit
Coyote Creek Flood: Information and Updates
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