III.     COMPLAINTS AND ALLEGATIONS BY COUNCIL DISTRICT ...............15

IV.     POLICY AND PROCEDURAL CHANGES ...................................................18

A.     BACKGROUND ....................................................................................18

B.     AUDITING COMPLAINTS ...................................................................18

C.    INTERACTION WITH COMPLAINANTS ...........................................20

D.     COMPLAINTS AGAINST HIGH-RANKING OFFICERS ...................20

E.     GATHERING STATISTICS ....................................................................20

F.     MISCELLANEOUS ................................................................................21

 

V.     NEW ISSUES ...................................................................................................22

A.     ALL PSCU INVESTIGATORS WORKING THE INTAKE ASSIGNMENT

         SHOULD USE A CENTRAL LOG TO DOCUMENT CONTACTS FROM

         POTENTIAL COMPLAINTS ................................................................22

B.     THE SAN JOSE POLICE DEPARTMENT SHOULD PROVIDE A MORE

         PRIVATE AND ENCOURAGING SETTING FOR CITIZENS FILING

         A COMPLAINT AT THE PSCU ...........................................................23

C.     THE POLICE DEPARTMENT SHOULD INFORM THE PUBLIC THAT

         A CITIZEN'S COMPLAINT CAN BE FILED AT EITHER THE PSCU

         OR THE IPA ..........................................................................................24

D.     THE PSCU INTERVIEWS OF POLICE OFFICERS SHOULD FOLLOW

         A STANDARD FORMAT TO MAINTAIN CONTINUITY IN THE

         QUALITY AND INTEGRITY OF THE INTERVIEWS ........................25

VI.      UPDATES ON PRIOR ISSUES & RECOMMENDATIONS .......................28

A.     INTERVENTION COUNSELING ........................................................28

B.     LENGTH OF TIME TO COMPLETE INVESTIGATIONS ..................29

C.     OBSERVATION POLICY ....................................................................30

D.     PUBLIC INTOXICATION ...................................................................31

E.     CONSENT SEARCHES ........................................................................32

F.     LACK OF PHYSICAL EVIDENCE IN USE OF FORCE INCIDENTS

 

VII.    ASSESSMENT OF THE INDEPENDENT POLICE AUDITOR'S OFFICE BY

THE CITIZENS' ADVISORY COMMITTEE ................................................36

 

VIII.    CONCLUSION ............................................................................................41

 

APPENDIX A:  Classifications of Complaints ............................................................43

APPENDIX B:  Misconduct Allegations ....................................................................44

APPENDIX C:  Definitions of Findings ......................................................................45

APPENDIX D1:  Citizen-Initiated Complaints ...........................................................46

APPENDIX D2:  Department-Initiated Complaints ....................................................47

APPENDIX E:  Sustained Allegations .......................................................................48

APPENDIX F:  Length of Time from Receipt to Classification of Formal Cases ........50

APPENDIX G:  Complaints by Council District .........................................................51

APPENDIX H:  Citizen and Department Initiated Allegations by Council District .......52

APPENDIX I:  PSCU Sample Closing Letter ............................................................53

APPENDIX J:  Results from Survey by Citizens' Advisory Group ..............................55

Back to Top