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Coyote Creek Flood: Information and Updates

Volunteers Are Still Greatly Needed
Volunteers continue to have a vital role in helping the flood-impacted areas and residents recover. Volunteer shifts are available morning and afternoons, weekends and weekdays. Opportunities include d
ebris removal, general cleanup, park cleanups, on-the-spot interpreting in Vietnamese and Spanish, serving meals at the Seven Trees Shelter, and more. Details on opportunities and online registration to volunteer:

Donations to Relief Fund
Please donate to the San José Flood Victims Relief Fund administered by the Silicon Valley Community Foundation to help those affected by the flood.

Services at Local Assistance Center Have Transitioned
After serving nearly 2,000 households at a Local Assistance Center established at the Shirakawa Community Center, local and state services have returned to their home offices. Important key services remain available as follows:

Distribution of Relief Fund at Sacred Heart Community Services

1381 S. First Street, San José
Tel: 408-278-2169

Flood victims that meet criteria outlined below may qualify for financial assistance through the San Jose Flood Victims Relief Fund. Sacred Heart Community Services is responsible for fund distribution. In order to receive a check residents must go to Sacred Heart and bring:

  • Proof of Residence (photo I.D. with address OR two pieces of mail including recent utility bill)
  • Proof of Income (most recent pay stub OR social security check OR disability check

To be eligible for assistance from the Relief Fund, the resident must:
  • Have been displaced either temporarily or permanently as a result of the flood;
  • Have lived as the primary resident in a property where the City's damage assessment found either affected, minor, or major damage to the building; and
  • Be vulnerable to housing instability due to the flood, as determined by age, income level, health status, presence of minor children in the household, or other special need.

Housing Assistance, General Inquiries, and Expedited Building Permits 

City Hall,  200 E. Santa Clara St., San José
8:00 am to 5:00 pm, Monday through Friday

If driving, park under the City Hall Tower on 6th Street and bring the parking stub to the first floor for validation.

People affected by the flood can go to City Hall for housing assistance and expedited building permits, as well as access to a range of flood assistance information. 

  • First Floor Counter #5 - Housing assistance and flood recovery information: Visit Counter #5 in the Permit Center, first floor, San José City Hall. Staff there will help people connect with resources for food, housing, social services, legal assistance, mold remediation, and more.
  • First Floor Assistance Desk - Expedited building permits: Visit the Assistance Desk in the Permit Center, first floor, San José City Hall. Tel: 408-535-3555. The city has waived permit fees for construction work associated with flood recovery.

Transportation Assistance 

Free Taxi Service between Shelter, City Hall, Sacred Heart and Homes. Flood victims can call Yellow Cab at 408-777-7777 for a ride between the Seven Trees shelter, Sacred Heart Community Services, San José City Hall, and their homes. Provide the driver with Account #1421 to cover the taxi fee.

Shelter at Seven Trees Community Center
The shelter at Seven Trees Community Center remains open 24 hours/day for those residents displaced by the flood. 

Seven Trees Community Center
3590 Cas Drive, San José

The shelter cannot accept pets. Take pets to the San José Animal Shelter for safekeeping. Fees are suspended for the duration of the emergency. 

2750 Monterey Road,  San José

Disposal of Demolition and Construction Debris
Recovery from flood damage may require demolition and construction on your property. Please see the list of companies that are licensed by the City of San José to provide construction and demolition (including dirt/mud) debris bins and boxes. Learn more on the Disposal of Flood-Related Debris page.

Map of Impacted Neighborhoods

Live Incident Map - Updated 10:30 a.m. 3/07/2017

Flood Recovery Handouts and Resources
Be sure to visit the Flood Recovery Handouts and Resources web page. A wide range of information and resources exists in English, Spanish and Vietnamese to help those affected by the flood. Information includes how to safely re-enter a flooded property; how to clean up mold; how to apply for property tax relief; towed vehicles; replacing food purchased with an EBT card; replacing medicine; and much more.   

Cars Towed in Flooded Areas
Was your car towed during the Coyote Creek Flood? Vehicle owners will not be charged tow fees, and will need to follow these simple steps to collect their vehicle:
  1. Residents can visit the San Jose Police Department Auto Desk (201 West Mission Street) or call at (408) 277-4263.
  2. Provide the vehicle's license plate number and the registered owners identification.
  3. The Auto Desk will run the license plate number to determine where the vehicle was towed to: Alongi Tow, Century Tow, or Matos Tow.
  4. Owner will then be able to make contact with the specific tow company for release of their vehicle.

See towing flyer in English, Spanish, Vietnamese.

Drinking Water Is Safe to Consume
According to San Jose Water Company, drinking water is safe to consume.

Please visit for more updates. Residents and businesses can also take steps to prepare for the rains, especially in light of the drought conditions that California has experienced over the last several years.

Latest Flood News & Announcements

Stay up to date on the latest news about the 2017 Coyote Creek Flood reentry and recovery efforts. News and Announcements section is updated with the latest content.

To subscribe, visit go to and select “2017 Coyote Creek Flood Recovery” bulletin under News Flash.