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Service Delivery Evaluations
2012 - 2013 Service Delivery Evaluations
The City regularly reviews the services we provide to residents to ensure that they are being delivered in the most cost effective manner possible.  In doing this, we use an efficient and transparent process to evaluate how services are delivered, and as part of any review, we provide an opportunity for interested members of the public to give input into the review process.  To ensure that the review process results in quality, cost effective services and that the City leverages the unique strengths of public, private, and nonprofit sectors in service delivery, a consistent set of evaluation criteria are used.
Council Policy 0-41, Service Delivery Evaluation provides the City’s decision-making framework for evaluating service delivery.

Business Case Analysis
The Policy requires a business case analysis to be undertaken if a proposed service delivery change is expected to result in the addition, deletion, or reclassification of four or more full time equivalent positions.  The purpose of the business case analysis is to determine the feasibility of alternative service delivery as well as develop the Administration’s recommendation to the City Council regarding the applicability of Council Policy 0-29, Public-Private Competition Policy.  As part of the 2012 - 2013 budget process, the Administration reviews other changes to service delivery which affect less than four full time employees. These service delivery changes are presented for City Council consideration as part of the 2012 - 2013 Proposed Operating Budget.

As part of the 2012 - 2013 Proposed Budget process, a number of service areas were identified for a business case analysis as summarized in the Information Memorandum released on January 20, 2012.  The business cases are posted as they are completed and are updated periodically as new information becomes available and the analysis is refined.  Stakeholder meetings are held to discuss the preliminary findings and are noticed below.


Service Area

Stakeholder Meetings


Airport Parking and Traffic Control
Posted April 27, 2012

Wednesday, May 9, 2012
10:00 a.m. to 12:00 p.m.
Airport Administrative Offices, Boeing Conference Room
1701 Airport Blvd., Suite B-1130 Parking: Terminal A Garage (Hourly Parking Lot 2). Parking will be validated.

Environmental Services/Finance/Information Technology

Recycle Plus Billing and Customer Services
Posted September 20, 2012


Human Resources

Workers' Compensation


Parks, Recreation and Neighborhood Services

Parks Maintenance 
Posted April 27, 2012



Crossing Guards 
Posted April 27, 2012


For information on current Service Delivery Evaluations, please contact Joe Silva, City Manager's Office, at 408-535-8235.