Account Resources

• Call the City’s Customer Contact Center at (408) 535-3500 to establish a payment plan
• To establish low income and/or vulnerable customer status on your water account, please use one of the following forms:
  • Use this form to apply online 
    
  • Use this form to apply in person at San José City Hall
• The City of San José received funding from the California Water Arrearage Payment Program (“Program”), provided through the State Water Resources Control Board and funded by the federal American Rescue Plan Act. Under the Program, the City provided $1,517,468 in account credits to customers with unpaid balances accumulated between March 2020 and December 2022.

For translation assistance, call (408) 535-3500
Para obtener asistencia con traducciones, llame al (408) 535-3500
Để được giúp đỡ về thông dịch, vui lòng gọi (408) 535-3500
如需翻譯協助，請致電 (408) 535-3500

Need help paying your past due water bill?

Utility payment assistance programs may be available through Sacred Heart Community Services to qualified applicants. Customers can view their website, contact them via phone, email or visit their office for information and assistance.

LATE FEES

• A late fee of $10.00 or 10%, whichever is greater, is applied when the payment is received after the due date on the bill statement.
• Visit the Pay My Utility Bill webpage for information on how to pay your Municipal Water System Bill. 

OPEN OR CLOSE ACCOUNT 

To open or close an account, contact Customer Service:

• Phone: (408) 535-3500
• In person (Monday-Friday, 8:00 a.m. to 5:00 p.m.): 200 E. Santa Clara St., 1st Floor Tower, San José, CA 95113 

Water Service Policies

The information below contains policies related to billing, payment options, and disconnection of water services for nonpayment.

• Water Service Policies and Procedures
• Políticas y Procedimientos del Servicio de Agua
• Chính Sách và Thủ Tục Dịch Vụ Nước
• 水務政策及程式
• Mga Patakaran at Proseso sa Serbisyo sa Tubig
• 수도 서비스 정책 및 절차

No water services were disconnected for non-payment during 2023.

Account Service Request Forms

To establish low income and/or vulnerable customer status on your water account, please use one of the following forms:

• Use this form to apply online
• Use this form to apply in person at San José City Hall

To appeal a bill review:

• San José Municipal Water Appeal Form
• Formulario De Apelaciones Del Sistema De Agua Municipal De San José
• Biểu Mẫu Kháng Cáo Về Dịch Vụ Nước Của Thành Phố San José
• 聖荷西市水費申訴表
• Tagalog San José Municipal Water Appeal Form
• 산호세 시립 수도 항소 제기 양식

To authorize a third party to receive copies of account notices: Third Party Notification Authorization Form

How to Read Your Bill

Curious how your water use compares to your neighbor’s? Find out by signing up for free home water reports.