BILLING

There are many ways to pay your Municipal Water System water bill:

• Pay bills online: To pay online, or sign up for automatic or recurring payments, use E-Bill Express. By following the link, you will leave the City of San José website. Have your customer and account number from your bill statement ready.
• Pay bills by phone: To pay your bill by phone, 24 hours a day, call (866) 551-5253.
• Other payment options: To pay by mail, in person, or other options.
• Late fees: A late fee of $10.00 or 10%, whichever is greater, is applied when the payment is received after the due date on the bill statement. For more information, visit our Pay My Utility Bill webpage.
• Drinking Water Rates

How to Read Your Bill

• Sample San José Municipal Water Bill
• Ejemplo de Factura del Agua Municipal de San José
• Mẫu Hóa Đơn Tiền Nước của Hệ Thống Nước Đô Thị San José

How to Access Your Home Water Report

Keep track of water use and savings by accessing your home water use report! WaterSmart Home Water Reports show you how water is used within your home, give tips for saving water, and compare your use to similar households. Set up a FREE account today! 

Curious how your water use compares to your neighbor’s? Find out by signing up for free home water reports.

Need Help Paying Your Water Bill?

• Call the City’s Customer Contact Center at (408) 535-3500 to set up a payment plan for unpaid water bills.

• Visit the Water Payment Resources page to learn about assistance programs, including establishing low income and/or vulnerable customer status on your water account.