Customer Services & Rates

Contact your water retailer for customer service and rates.

Retailers

• City of Milpitas
  Public Works Department, Public Works Department, 1265 North Milpitas Boulevard, Milpitas, CA 95035
  Phone: (408) 586-2600
• City of Santa Clara
  Water & Sewer Utility, 1500 Warburton Avenue, Santa Clara, CA 95050
  Phone: (408) 615-2000 - Fax: (408) 247-0784 - Email
• San José Municipal Water System - Recycled Water
  Engineering & Operations, 200 E Santa Clara St, San José, CA 95113
  Phone: (408) 535-3500 - Fax: (408) 292-6731 - Email
• San Jose Water Company
  110 W. Taylor St, San José, CA 95110
  Phone: (408) 279-7900 - Fax: (408) 279-7917 - Email

Maintaining Compliance

The maintenance section of SBWR's Rules and Regulations outlines requirements for continued operation of recycled water systems, including maintenance, Annual Site Inspection Reports, certified site supervisors, trainings, periodic inspections, changes and approvals in case of construction, and emergency event response.

Annual Site Inspection Report

Annual Site Inspection Reports (ASIRs) are due annually by June 30 for recycled water service from the prior year. Certified Site Supervisors create a simple profile and then complete a form for each service they are responsible for maintaining. Links to forms are sent to Certified Site Supervisors on record with retailers.

Training

To become a Certified Site Supervisor, training is required.

• Check dates for the next Site Supervisors Training
• Watch the Site Supervisors Training Workshop Video Series (required prior to training)

Recycled Water Signage

All sites using recycled water must post clearly visible signs conforming to the South Bay Water Recycling details.

• For many sites, typical locations for signs are at the property line near crosswalks, at driveway entrances, and at outdoor eating areas.
• For streetscapes (parkways, frontage or backup landscaping), place signs at street corners and entranceways as appropriate to notify passersby. In any case, signs must be placed no further than 1,000 feet apart.
• For medians, a sign should be placed at the beginning and end of every median, and an equal distance from the ends of the median for longer median areas.

To purchase South Bay Water Recycling signs email: SBWRsigns@sanjoseca.gov

Water Quality Reports

South Bay Water Recycling (SBWR) ensures compliance with State regulations for recycled water quality. View SBWR's bi-monthly water quality reports.

Plan Review Tools

The following tools must be used during the development of Recycled Water System documents: 

• Recycled Water Use Application
• Plan review checklist
• Standard Notes and Details page
• General Site Info Box template
• Signature box template
• Engineering Report Template - Dual-Plumbing
  
• Engineering Report Template - Cooling Towers
• Rules and Regulations 

Permitting Templates and Forms

The following form templates must be used during the construction of Recycled Water systems:

• Recycled Water Use Permit Application
• Recycled Water Cross Connection Test
• Recycled Water Inspection Checklist: Cooling Tower
• Recycled Water Inspection Checklist: Construction
• Recycled Water Meter Installation
• Recycled Water Coverage Test
• Recycled Water Note-to-File
• Recycled Water Service Shutdown / Disconnection

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