Welcome to the City of San José!

As the Chief Information Officer, I take great pride in introducing our comprehensive three-year Strategic Technology Plan (STP).  This roadmap will guide the City of San José through the ever-evolving digital landscape. In today's dynamic business and economic climate—technology transcends mere utility—it is the cornerstone of our success, empowering us to innovate, adapt, and flourishing our unwavering commitment to support the San José community.

Our Information Technology Department’s (ITD) Strategic Initiatives focus areas include:

•Community Engagement

•Innovations Powered by People

•Artificial Intelligence

•Cybersecurity

•Data-driven Transformation

Our updated STP signifies our commitment for the City of San José to lead in technological innovation. The plan embodies the combined expertise of our devoted City leadership, ITD teams, and essential, stakeholders, empowering the City of San José to soar to greater heights.

At its simplest, the role of civic technology and innovation is to provide solutions that allow a community’s families and businesses to thrive. It is tremendously exciting and complex work. Indeed, the City’s technology staffs partner across departments and organizations, solve real problems of every nature, and sustain municipal services that provide San José’s residents with a positive civic experience every day. From our airport to our zoo, technology is a catalyst in every part of this city.

The purpose of online resources is to share our technology initiatives with our public. This includes our open data portal, innovation partnerships, policies, strategic plans, portfolio priorities, metrics, and more. If you have any questions, please let us know.

It is important to recognize the roughly 170 technology professionals across all City functions who do the important work. Some are at the top of their fields. All are committed to the public mission for very personal reasons. On behalf of our IT “tribe,” we are proud to serve the San José community and invite you to be a part of the City’s journey.

San José aims to be the most innovative city in the World. Or, put another way: We aspire to be as brilliante as the community we serve.

Mission

Enrich the quality of life in San José through innovation, collaboration, and engagement.

Vision

 Anticipate and proactively deliver solutions that enable a thriving San José.

 --Khaled Tawfik, CIO