Welcome to the City of San José Customer Contact Center

Got a question? Need some help? We have someone available 24 hours a day, seven days a week to answer questions, provide information, and help resolve concerns. If you need to get in touch with the City and don’t know who to call, dial the Contact Center at (408) 535-3500, and our friendly staff will be glad to assist you.

You can also contact us by fax at (408) 292-6731, by telephone (TTY for the hearing impaired) at (408) 294-9337, or by email.

To better assist you online, visit our City Services A-Z. There are also frequently asked questions that can help you find the City services you are seeking.

For the opportunity to pay your garbage and/or water bills online, please visit our Utility Services Online website. Here, you can create an online account to manage your garbage and/or water accounts safely, securely, and conveniently — anytime, anywhere you have Internet access.