The PBCE Customer Service Charter reflects our department's commitment to provide excellent customer service.

We are committed to serving our community and our thousands of customers with excellence. This webpage includes the services, metrics, and resources that illustrate our pursuit to provide excellent customer service as well as help us make informed management decisions. Sometimes there are challenges that impact customer service and we want to be transparent about such challenges. The dashboards provided here help any interested person understand the level of customer service we provide in our various operations as well as any challenges we may be facing.

To assess how our divisions and teams perform relative to goals identified in our dashboards, refer to the PBCE Customer Service Charter Index. This index evaluates how effectively each team and department meets its performance goals, assigning a numerical value based on their results. For more details, please see our PBCE Index.

customer service COMMITMENTS

We commit to providing excellent customer service by: 

1. Responding to Inquiries – We commit to responding to customer emails and phone calls. Do you feel your inquiries haven't been heard? Contact our Customer Success Team to get a response; submit a ticket here.
   
   
2. Document & Improve – We commit to recording operational actions, activities, and outputs and also document our improvement activities.
   
   
3. Quality Actions – We commit to actions in our application and review processes and all operations that result in quality outcomes.
   
   
4. Transparency – We commit to transparency and publicly showing our operations, goals, metrics and successes and shortcomings alike.

CUSTOMER FEEDBACK

Do you have feedback on the service you have received from PBCE? Please complete this survey to let us know how we did and how we can improve. View the results of our customer feedback survey.