It is the policy and practice of the City of San José to take all reasonable steps to ensure its services, programs and activities are accessible to all members of the public including persons with disabilities. The City of San José’s ADA Coordinator works to ensure City departments comply with this policy by carrying out the following functions:

• Provide technical assistance to support City of San José departments in complying with federal, state and local disability access laws.
  
  
• Assist departments and divisions in evaluating their facilities, programs, services, and activities to ensure provision of reasonable accommodations to people with disabilities.
  
  
• Conduct training for City of San José employees in disability awareness, disability etiquette, disability access laws, and reasonable accommodations.
  
  
• Facilitate the resolution of grievances filed against the City of San José that allege noncompliance with disability access laws.

ADA Complaint/Grievance Form

• Please note that the City’s ADA grievance procedure and form (below) is limited to the City's facilities, programs, and services, as covered under Title II of the ADA.
• Upon request, reasonable accommodations will be provided in completing this form, or copies of the form will be provided in alternative formats. Contact the ADA Coordinator at ada@sanjoseca.gov, 408-535-8430 (voice) or 1-800-735-2922 (TTY).

ADA Complaint or Grievance Procedure with City of San José (PDF)

ADA Complaint or Grievance Procedure with City of San José (Online Form)

Additional Information

• If you wish to file an employment-related complaint, which is related to Title I of the ADA, or  governed by City’s Policy Manuel Section 1.1.1 entitled “Discrimination and Harassment,” you may do so by contacting the Office of Employee Relations at 408-535-8150 (voice) or 1-800-735-2922 (TTY) or employee.relations@sanjoseca.gov. 
  
  
• If you wish to file a complaint regarding a private business or public accommodation, such as non-profit organizations, hotels, apartment complexes, or restaurants, and is related to Title III of the ADA, you may file a complaint with the Federal Civil Rights Division of the Department of Justice at https://civilrights.justice.gov/ or with the California Department of Fair Employment and Housing (DFEH) at https://calcivilrights.ca.gov/Unruh/.  
  
  
• If you have an accessibility issue related to the Fair Housing Act, you may file a complaint with the Federal Office of Housing and Urban Development Fair Housing and Equal Opportunity (FHEO) at https://www.hud.gov/program_offices/fair_housing_equal_opp/online-complaint