San José 311

COVID-19 has impacted our staffing, and other resources, and has affected our response for certain services. Please go to San José 311 for an up-to-date status of services.

San José 311 - Your new way to request City services!

Want to get that pothole or street light fixed? Did you spot graffiti or illegal dumping that needs cleaning up? Perhaps you're wondering about how to report an abandoned vehicle, get a larger garbage container or get rid of your junk?

With the San José 311 website or mobile app, it's now quick and easy to file and track a City service request or to reach one of our customer representatives. We think you're going to love it!

When you submit a City service request through San José 311, the request will reach the relevant City service team who will accept, review, and resolve your request as appropriate -- and let you know the outcome.

Submit a request on the website or download the mobile app to your smartphone:

** Please be sure to keep your app updated with the latest version so that you can benefit from the improvements. If you have not downloaded the app yet, please do so by going to Google Play or the Apple App Store.

Here's more about how San José 311 works:

Create and sign in with an account, or if you prefer, submit requests anonymously. An account provides enhanced features and more personalized service.
Service requests can be logged with or without photos; either way, your request will be categorized and mapped for you to see.
You can see other mapped requests and follow them if you want updates on those.
Using the Frequently Asked Questions (FAQs) button, you can search or scroll for an array of City services.
Using the My Home Services button, you can find your service providers for street sweeping, waste collection, and water service.

San José 311 enables you and City crews to more quickly connect in keeping our city well maintained! We appreciate your assistance, and please, let your neighbors know about San José 311, too!

Not a smart phone or app user?

No worries! You can use San José 311 features right here. Submit a service request for:

FAQs

How do I report an abandoned vehicle?
In San José, it is illegal to leave a vehicle parked for more than 72 consecutive hours on a public street without it being driven at least 1/10th of a mile. When a vehicle is reported or observed to be abandoned or stored, a courtesy tow warning notice is typically placed on it, so that the vehicle owner has the opportunity to correct the violation. While the goal is for the vehicle to be moved through voluntary compliance, vehicles remaining in violation may be subject to a citation and/or towed.

In order to report abandoned vehicles, please go to the San José 311 main page:
- Click on the abandoned vehicle icon to begin.
- Please note: You will need to set up an account in order to report abandoned vehicles using our website.
You can also report an abandoned vehicle by calling 408-535-3500.
How do I report a homeless encampment?
Encampment clean up operations will be coordinated by the agency of jurisdiction:
- City of San Jose Homeless Helpline (408) 975-1440
- Santa Clara Valley Water District (creek areas) Water Shed hotline (408) 265-2600 x2378
- Cal Trans (overpasses / underpasses / freeways) (408) 436-0930
- Union Pacific Railroad Property (near rail road tracks) (888) 877-7267
- City Parks (408) 535-3570
- Private Property (contact the owner)
For more information on how to report a concern for a homeless individual or homeless encampment in San Jose please check out the City web page entitled Ending Homelessness.
- Ending Homelessness
There's a dead animal in the road, what do I do?
If you see a dead animal that needs to be picked up, please call one of the following numbers for assistance:
- Numbers to report dead animals

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San José 311

San José 311 - Your new way to request City services!

Not a smart phone or app user?