City of San José
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68℉User Experience (UX) Guide
Want to make your city service more user-centered but don't know where to start? Learn how to apply user experience (UX) methods and research, with helpful templates and guides designed for City staff.
Which scenario applies to you?
To understand your users (or customers) better, start here:
- How to write a research plan
- How to recruit users
To evaluate the usability of your website, mobile app or service, start here:
- How to write a research plan
- How to recruit users
- City of San Jose's usability standards
- How to run a user test session