Emergency Operations

When a major emergency happens within city limits, the City of San José will likely open its Emergency Operations Center (EOC). The EOC is located in a secure facility where City departments can work closely together to coordinate the emergency response, allocate resources, and support management of the incident.

If the EOC is activated, the latest information on the situation will be posted on the City website, www.sanjoseca.gov, as soon as it is available.

The City will also use the media, AlertSCC, social media (Twitter, Facebook, Google+, Nextdoor) and other methods to get information out quickly to the public.

Assistance/Questions During Emergency Situation

City of San José

911: If you have a life-threatening emergency requiring a police officer or you need an ambulance or fire truck for any reason, call 911.  

311: When you need non-emergency city services, dial 311.

408-277-8900: If you have a non-emergency situation (prior event, no current threat to life or property) requiring a police response, call 408-277-8900.

For general City information and services, contact the Customer Call Center at 408-535-3515.

American Red Cross

American Red Cross Silicon Valley Chapter: 877-727-6771

PG&E

If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately, call 9-1-1 and then call PG&E at 1-800-743-5000.

For updates on outages, call PG&E's automated information line at 1-800-743-5000, or access a live outage map at pge.com/outagemap.

For concerns with gas safety and services, call PG&E at 1-800-743-5002.

Visit the PG&E website for more outage-related information.

Media Inquiries Only

Contact the Emergency Public Information Office through the Media Line, 408-535-7777 and epio@sanjoseca.gov.

Visit the City Newsroom for flash reports, news releases, and media advisories.