carts can be Hazards

Abandoned carts interfere with pedestrian and vehicular traffic and create potential hazards. To report abandoned carts on the street or sidewalk, contact the Department of Transportation Dispatch Center.

REPORT ABANDONED CARTS

• Email: streets.dispatch@sanjoseca.gov
• (408) 794-1900 weekdays 7:00 a.m. to 4:00 p.m.
• (408) 277-8956 all other times, including weekends/holidays

Preventing abandoned carts

The abandoned cart ordinance, San José Municipal Code 9.60, was developed to ensure that the owners of carts are aware of their responsibility to prevent the abandonment of carts and to educate their customers to not take the carts and abandon them off-site. 

Code Enforcement works with businesses to enforce Code 9.60. Each business in San José with 26 or more carts must submit a site-specific Abandoned Shopping Cart Prevention Plan - Form to the Code Enforcement Division. This plan focuses on loss prevention and requires a retrieval plan, employee awareness training, and customer outreach.